Frequently Asked Questions

If you have a question it may be answered below - if not or if you need further information please get in touch via the contact page.

How long will it take to receive my order?

All UK orders are sent first class Royal mail or DPD and despatched within 24 hours, so your order should be with you within 2-3 working days. Orders to Northern Ireland are shipped by DHL.

If you require your order sooner please select the next day delivery option. Orders from outside the UK are sent by international post and are estimated to arrive within 5-15 days depending on which country you are in. For further information on our delivery options and charges please see the link at bottom of the page.

Can you gift wrap my item?

Yes! We offer a gift wrap service for £2.95. Our gift wrapping includes a lovely wrapped parcel with sticker and your gift message printed on our Gift for You card! We won't include any invoices - so you can send directly to the recipient! Please note, we cannot individually wrap items. 

Can I return an item?

Yes of course - if for any reason you wish to return an item we are happy to offer a no quibble returns policy. All we ask is that the item is unworn and in original packaging. Please visit our Returns Centre and send it back to us within 30 days of receiving for a full refund.

My order hasn't arrived - what should I do?

In the unlikely event that your order has not arrived please contact us at and we will chase it up straight away for you.

Are your products safety tested?

All coated and metal components on our hair and jewellery items are tested by an external lab to ensure they are safe for use by children. We also have a stringent quality control procedure and products are checked a number of times through the manufacturing process before we allow them into the range.

Are your products suitable for children of all ages?

No - our products are for children over 36 months, due to small parts which can pose a choking hazard, and straps on bags and purses which can pose a strangulation hazard. Please do not give our products to children under this age limit.

How do I contact you?

Please use our contact form or e-mail us at If you prefer to speak to us then please include a number and we will call you right back!

How will my items be packaged?

All items on order come packaged together in a stripy paper bag sealed with a fun Rockahula Kids sticker. If you would like to have your order gift wrapped you can select this option when you check out for a small charge. Gift wrapping is in bright coloured tissue paper and looks gorgeous! Please note we are unable to wrap items individually - all gift wrapped orders will arrive wrapped together. 

Can I use discount codes on sale items?

Unfortunately you cannot apply a discount code to sale products.