Royal Mail Strikes - Dec 2022

There are Royal Mail strike actions planned for 9th, 11th, 14th, 15th, 23rd and 24th December. Unfortunately no orders will be leaving us on these days. Whilst Royal Mail are prioritising Tracked 24 parcels during this period, they will not guarantee they are able to deliver in their normal time frames. During this period, we do expect there to be delays in orders reaching customers. Please ensure you place any Christmas gift orders as soon as possible. 

*Due to the high volume of orders and the above strikes please allow upto 7 working days to receive your order before getting in contact. We apologies for any inconvenience*

Delivery Options

We have a number of delivery options available  – please see below for details.

All orders come packaged together in patterned paper bags with a Rockahula sticker. If you would like gift wrap please choose this option when checking out. 

• Orders placed before 12pm will be dispatched the same day
• Orders placed after 12pm will be dispatched the next working day.

Unfortunately we are currently unable to offer delivery to countries within the EU.

We offer FREE first class postage for UK orders over £25.00 

*For next day delivery, orders must be placed before 12pm. Orders placed on Friday before 12pm are delivered on Monday. 

Returns policy

We want you to be completely happy with everything you order from Rockahula Kids. If for any reason you wish to return an item, we offer a full return or exchange policy for any unworn items within 30 days of receipt.

All orders are carefully quality checked before being sent, however in the rare event that you do receive a product that is faulty, we promise to replace or refund you. In the unlikely event that your order arrives damaged or faulty, you must contact us within 7 working days of receiving the parcel by email at info@rockahulakids.com. 

To make a return, please visit our Returns Centre and follow our easy return process. Please ensure you have your order number (which begins with an R) and email address from your original order. Please also include as much detail as you can regarding your return so we can process your return faster.

With the exception of faulty items or goods damaged in transit, Rockahula Kids are not responsible for return postage or the costs associated with this.

Sorry but we cannot offer a refund for items that have been worn or are not in original packaging, unless they are faulty. This does not affect your statutory rights.