Unicorn Ponies

Delivery

All orders come packaged together in patterned paper bags with a Rockahula sticker. If you would like gift wrap, please choose this option when checking out (note: we cannot individually wrap each item).

• Orders placed before 12pm Mon-Fri will be dispatched the same day.
• Orders placed after 12pm Mon-Thurs will be dispatched the next working day.
• Orders placed after 12pm Friday or on Saturday and Sunday will be dispatched next working day.

We have a number of delivery options available – please see below.

We are currently working on opening our online store to Europe, however currently we are only able to send orders to Germany, Netherlands, Italy, Spain and France. Please check back soon for further updates! 

For EU orders under €150.00 taxes and duties are included, however any orders over this value may incur additional charges at the time of import. Orders shipped outside of the UK will also incur duties and taxes. Rockahula Kids do not take responsibility for any additional charges.

UK Delivery (not including Northern Ireland)

• UK Tracked Standard Delivery - £3.95 (free on orders over £35.00) Shipping time is usually around 3-5 working days. Excludes Saturday, Sunday, and Bank Holidays.
• DPD Next Day delivery - £9.00 (free on orders over £70.00) Shipping time is 1 working day *. Orders must be placed before 12pm on Mon-Thurs. Orders placed before 12pm on Friday will be dispatched same day but may not be delivered until Monday. Orders placed after 12pm Friday, Saturday and Sunday will be dispatched Monday for delivery Tuesday.

Northern Ireland Delivery 

• UK Tracked Standard Delivery - £3.95 (free on orders over £35.00) Shipping time is usually around 3-5 working days. Excludes Saturday, Sunday, and Bank Holidays.
• DHL UK inc NI - £9.00 (free on orders over £70.00) Shipping time is usually around 3-5 working days. Excludes Saturday, Sunday, and Bank Holidays.

Rest of World delivery

• Netherlands - Parcelforce European Road €10.95 
• Germany - Parcelforce European Road €10.95 
• Italy - Parcelforce European Road €16.95 
• France - Parcelforce European Road €12.95 
• Ireland - Parcelfoce European Road €18.95 
• Spain - Parcelforce European Road €19.95 
• World Zone 1 and World Zone 2 (excluding USA) - International Tracked & Signed £25.95 *

Please note: we are currently unable to ship to the USA. Apologies for any inconvenience caused! 

Returns policy

We want you to be completely happy with everything you order from Rockahula Kids. If for any reason you wish to return an item, we offer a full return policy for any unworn items within 30 days of receipt.

All orders are carefully quality checked before being sent, however in the rare event that you do receive a product that is faulty, we promise to replace or refund you. In the unlikely event that your order arrives damaged or faulty, you must contact us within 7 working days of receiving the parcel by email at info@rockahulakids.com. 

To make a return, please visit our Returns Centre and follow our easy return process. Please ensure you have your order number (which begins with an R) and email address from your original order. Please also include as much detail as you can regarding your return so we can process your return faster.

With the exception of faulty items or goods damaged in transit, Rockahula Kids are not responsible for return postage or the costs associated with this.

Sorry but we cannot offer a refund for items that have been worn or are not in original packaging, unless they are faulty. This does not affect your statutory rights.